Privacy Policy

Who we are

Bistro 1 is a restaurant located at 27 Frith Street, Soho, London W1D 5LE. We are responsible for the personal information you provide when you use our website, make a reservation, contact us or dine with us.

For data protection questions, please contact us by phone at 020 7734 6204 or in person at the restaurant address above.

What information we collect

We may collect and process the following information:

• Booking details: name, phone number, email address, party size, date and time of reservation, and any special requests or dietary requirements.
• Contact form submissions: name, email address, phone number and message content.
• Website usage: basic information about how you use our website, such as pages visited, through cookies and similar technologies.

How we use your information

We use your information to:

• Manage and confirm your table reservation.
• Respond to enquiries submitted through our contact form.
• Communicate with you about your booking or request.
• Improve our website and understand customer preferences.
• Comply with legal and regulatory obligations.

Legal basis for processing

We process personal data where it is necessary to perform a contract with you (such as a reservation), where we have your consent, where we have a legal obligation, or where processing is in our legitimate interests (such as running and improving our restaurant services).

Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us operate our website, booking systems or payment processing, and only when they agree to keep it secure and confidential. We may also disclose information if required by law.

How long we keep your data

We keep your information only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting or reporting requirements. Contact form submissions and booking records are typically retained for up to 24 months unless a longer retention period is required by law.

Your rights

Under UK data protection law, you have rights including the right to access, correct, erase, restrict or object to processing of your personal data, and the right to data portability. You also have the right to withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us using the details above. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Security

We take appropriate technical and organisational measures to protect your personal data against accidental loss, misuse, unauthorised access or disclosure. However, no method of transmission over the internet is completely secure.

Cookies

Our website uses cookies and similar technologies. For more information, including how to manage your preferences, please see our Cookie Policy.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Please check back occasionally to stay informed.